Measuring customer satisfaction and staff & volunteer compliance with agreed customer service levels is vital in establishing and maintaining footfall to your shops.
The Lodge Service team are able to respond proactively to requests for investigation support into cash and stock loss enquiries.
The recent surge in shoplifting across the entire retail sector is also affecting our amazing charity shops, who are faced with the daily challenge of dealing with the added burden of protecting their stock, plus trying to reduce the impact of customer abuse and confrontation on their hard-working and loyal staff and volunteers. Lodge Service…
This week, we will be fully involved in the many activities surrounding Safer Business Action Week. As part of this week Lodge Service Charity have conducted a number of ‘Dealing with Customer Abuse workshops‘ which are aim at providing the necessary tools to allow your teams to proactively approach difficult and potentially confrontational situations in…
Great to see the donated Lodge Service football kit proving to be of real benefit to ex-Lodge Hero Callum Richings, currently volunteering with a charity in Tanzania aimed at supporting disadvantaged children by furthering their love of sport, football in particular. Well worth the 2 hours I spent in the loft searching for that elusive…
Lodge Service Charity provides a variety of bespoke services from Compliance and Gift Aid Auditing, Customer Experience and Test Purchasing (mystery shopping), through to more technological based solutions such as EPOS data analytics to AI driven solutions (Heat Mapping & Footfall Counting/CCTV & Access Control) all aimed to provide you with real time data. By using…
Following a recent BBC news post Tesco staff offered body cameras over crime fears – BBC News With physical assaults sadly on the increase, it has never been a more vital time to ensure that both you and your staff are safe and feel secure in their working environments. Lodge Service and Lodge Service Charity offer a variety…
Case Study – Point of Sale Theft A customer reported that they believed a staff member had failed to process their transaction through the till A review of the EPoS data through Transpeye, our bespoke data mining software, plus a series of targeted test purchases, confirmed that the individual concerned was pocketing around 50% of…
Latest news from the Bank of England newsletter: King Charles III banknotes In December, we unveiled new designs of our notes featuring a portrait of King Charles III on the front, which are expected to enter circulation by mid-2024. There are no other changes to the existing designs, so these notes can be checked using the same…
CASE STUDY – REFUND FRAUD Another major success for the team this week, although disappointing for the charity involved. A recent compliance audit conducted by one of our team raised concerns around a missing audit trail for a number of cash refunds, which was verified using Transpeye, our data mining software. A subsequent investigation,…
HARROGATE CONVENTION CENTRE 28th – 29th June 2023 Charity Retail Conference and Exhibition 2023 As proud and longstanding supporters of the Charity Retail Conference, Lodge Service would like to wish all our colleagues, partners and friends a stress-free and enjoyable 2023 Conference. We are delighted to see that our friend and Loss Prevention colleague Paul…
The quarterly results of our Mystery Shopping provision to the sector revealed that our shoppers are only being offered the opportunity to Gift Aid their stock donations less than 50% of the time, resulting in the charities involved potentially missing opportunities to benefit from the tax benefits provided under the Scheme. Our results show that…
Guidance on how to reduce loss through internal and external theft in charity retailing
