Bespoke Mystery Shopping

Bespoke Mystery Shopping Did you know that Lodge Service Charity are experienced providers of bespoke mystery shopping to the charity retail sector, supporting over 40 clients with a total retail estate of over 800 shops? We support management teams by providing independent, unbiased feedback on the ‘customer experience’, with a focus on the key areas…

Safer Business Action Week

This week, we will be fully involved in the many activities surrounding Safer Business Action Week. As part of this week Lodge Service Charity have conducted a number of ‘Dealing with Customer Abuse workshops‘ which are aim at providing the necessary tools to allow your teams to proactively approach difficult and potentially confrontational situations in…