Had a great day out in rainy Edinburgh yesterday, with the opportunity to meet up with a delightful, enthusiastic group of delegates at the CRA Scotland Meeting. Margaret and I really enjoyed the discussions and hopefully provided some useful tips for dealing with the increasing levels of customer abuse and shoplifting being experienced across all retail sectors, including our charity shops.
Thanks to Susan at the Highland Hospice for chairing and Alex and the CRA team for the invite, a really enjoyable day.