Our Services

Our range of loss prevention solutions are specifically designed to meet the unique requirements of the charity retail sector, and include:

Loss Prevention Consultancy

We aim to become your loss prevention partner, providing practical advice and specific support to your shops, Head Office and warehouses.

With an experienced team of LP managers, all sympathetic to the unique demands of the sector and available at short notice on a national basis, an outsourced loss prevention team provides you with a flexible, cost-effective alternative to traditional inhouse resource.


Audit & Compliance

Utilising a national team of experienced auditors, we are able to conduct store-based auditing of compliance with agreed LP and H&S policies and procedures, highlighting best practice and opportunities for improvement.

Our audits include a focus on compliance with Gift Aid policies and procedures, to ensure the teams understand and comply with key internal and HMRC requirements, acknowledging the vital importance of the retail Gift Aid scheme to charities and the potential penalties involved for deliberate non-compliance.

Customer Experience Visits / Gift Aid Measurement

Measuring customer satisfaction and staff & volunteer compliance with agreed customer service levels is vital in establishing and maintaining footfall to your shops.  A key element is ensuring customers and donors are encouraged to take advantage of the opportunity to sign up for Gift Aid.

Utilising a network of over 600 experienced shoppers, Lodge Service are the foremost provider of customer experience programmes to the charity retail sector, with the results delivered in a timely manner through our secure online portal.

 The visit includes feedback on stock donations, till accuracy and the customer experience, allowing you to feedback to your teams and upskill as required.


Stock & Cash Loss Investigations

The Lodge Service team are able to respond proactively to requests for investigation support into cash and stock loss enquiries. 

Our experienced loss prevention managers will work closely with you to produce a detailed Evidence Pack suitable for either internal disciplinary action or criminal proceedings.

Point of Sale Test Purchasing

We have a team of over 600 assessors available to respond at short notice to support any concerns you may have regarding potential till discrepancies. 

Our dedicated TP Resource Manager will work with you to ensure the situation is resolved to your satisfaction.