#ShopKind Week (w/c 6th May) is a national campaign coordinated by the Association of Convenience Stores (ACS) on behalf of the Home Office. It which aims to address #abuse and #violence against retail workers by highlighting the impact and scale of this behavior on staff, and encouraging positive behavior in stores. In a recent research…
Lodge Service (Charity) are delighted to announce that they have recently agreed to provide compliance support to The Midlands Air Ambulance Fundraising Team, extending the ongoing support in place across their retail estate. Picture during a recent visit to their Midlands Airbase, Pete Thomas, Head of Profit Protection, commented, Lodge Service are immensely proud of…
Lodge Service are delighted with the recent announcement confirming that the UK Government are introducing new legislation that makes assaulting a shop worker a standalone criminal offence in England and Wales as part of a ‘Retail Crime Crackdown.’ Following the lead already taken by Scotland. Regrettably, recent crime surveys conducted by both British Retail Consortium…
The results of British Retail Consortium Crime Survey were released last week and show a concerning increase in violence and abuse towards #shopworkers. Here are just a few of the shocking statistics: 📌 Just over 1,300 violent or abusive incidents a day, up from almost 870📌 Incidents of customer theft rose to 16.7 million, up from 8 million📌…
What is Compliance Auditing? The objective of compliance auditing is to assess whether your current processes and procedures are in accordance with the authorities governing those entities in order to express a conclusion designed to enhance the degree of confidence of your business processes. Why Use an external company to complete a compliance audit? In…
What is Trending? Trending is a term used to describe popular topics, keywords and areas of interest. The word trending is used a lot in social media highlighting popular keywords and hashtags to help promote services and highlight successes. Trending can go into a lot more depth, through your shops/outlets by not just looking at…
Bespoke Mystery Shopping Did you know that Lodge Service Charity are experienced providers of bespoke mystery shopping to the charity retail sector, supporting over 40 clients with a total retail estate of over 800 shops? We support management teams by providing independent, unbiased feedback on the ‘customer experience’, with a focus on the key areas…
Guidance on how to reduce loss through internal and external theft in charity retailing