Bespoke Mystery Shopping

Did you know that Lodge Service Charity are experienced providers of bespoke mystery shopping to the charity retail sector, supporting over 40 clients with a total retail estate of over 800 shops?

We support management teams by providing independent, unbiased feedback on the ‘customer experience’, with a focus on the key areas of your retail operation including the Gift Aid ‘ask’, customer H&S, till point integrity and staff and volunteer interaction with your customers and donors.

With Gift Aid playing such an important part in your fundraising efforts, it was fantastic to receive recent feedback from Paul Freethy, Head of Retail at The Kirkwood on the impact of our 2022/23 mystery shopping programme.

Paul commented ‘Another brilliant year, with first-rate service from the Lodge Charity team. The quality of the reports is of massive benefit and has resulted in a noticeable increase in our Gift Aid sign-ups. Will definitely be renewing for 2024!”

Thanks Paul, delighted to hear that our service continues to meet your needs and proud to support such an amazing charity!

Flexible programmes are available to meet your precise requirements, with online reporting and a team experienced in the unique requirements of the sector. Please contact us further information.