What is Trending?
Trending is a term used to describe popular topics, keywords and areas of interest. The word trending is used a lot in social media highlighting popular keywords and hashtags to help promote services and highlight successes.
Trending can go into a lot more depth, through your shops/outlets by not just looking at what is popular but areas of your business that can be improved. This could be through customer service / mystery shopping reviews or through compliance auditing to ensure your business are still meeting your expectations.
Why is trending useful?
By looking at your trending data, you are able to see visibility and attract attention to the areas that could be improved, whereby being able to identify your areas they are not performing to the standards you need. This could lead to improved sales, improved processes and procedures and a happier workplace. By performing a detailed analysis of your shops through Lodge Service we are able to help you identify:
- Customer Service Levels
- Till Integrity Issues (current and ongoing).
- Process and Procedural Issues
- Knowledge Skill Gaps
- EPOS review summaries
- Regional and Shop Trends
As new innovations arise such as artificial intelligence as an example, there become new challenges which need to be addressed, by using our bespoke range of services, we are able to help you identify key areas to ensure that new processes and procedures are being adhered to and are fully understood.
What do Lodge Service Offer
The Lodge Service team offer a fully bespoke service, created to your exact requirements. We offer a range of services all aimed at providing you with up to date information through our online portal.
All of your data is collected and analysed through our system, which is then collated into workable trending modules.
What will you be able to see?
Once your data has been uploaded into the system you will be able to:
- Have 24/7 access to all reports.
- Restricted Access Setup (Permission Level Access).
- Online Dashboard (Bespoke Setup)
- Dedicated Team on hand to provide support and advice.
- Cost effective pricing.
- Identify areas of concern i.e. poor customer service levels, processes not being followed correctly (training issues) etc.
- Heat Mapping to show areas that are doing well and those areas that are not performing to your benchmark.
- Level analysis – Regional scoring, trending by section or company levels.
For more information on our services and how we can help you contact us for further information, consultation and advice is free and we do not tie you in to long term contracts.
