Lodge Service Charity offer a wide range of technology and people based solutions to support our clients ‘customer insight’ needs.
Our technology-based solutions provide you with comprehensive data on customer engagement through a comprehensive suite of remote monitoring tools. We use advanced video analytics and integrated AI platforms to identify key areas of opportunity, allowing you to target your resources and improve footfall and the shopping experience across your retail estate.
Our technology offerings include face recognition, age and gender identification, people counting and dwell time analysis – all with the aim of generating real-time data to allow you to make decisions in respect of merchandising, store layout, key trading times, staff rostering etc.
Our technology is designed to be easy to use and is available in dedicated specialist camera technology or specialist software that utilises existing CCTV already installed in your shop.
Footfall counting and dwell time video analysis offer huge benefits, enabling you to engage with customers in a more targeted way. Our technology allows you to compare data from multiple stores and key days and hours, assessing conversion rates as an example and allowing you to identify what is and what isn’t working across your business.
Our bespoke Charity Retail Customer Experience Programmes place specific emphasis on measuring compliance with the Retail Gift Aid Scheme, including the all-important ‘Gift Aid Ask’ and ensuing that items are correctly rung through the till in accordance with HMRC requirements.
By combining technology with our existing mystery shopping services, we can give you an unprecedented level of insight into your retail operations, helping you to better understand customer behaviour, with the aim of increasing sales and improving your bottom line.
Lodge Service Charity
Proud Supporters of Charity Retail
